1) Acceptance of Terms
By making a booking or payment to Plus 963, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms apply to the lead traveler and all participants on the booking.
2) Our Role & Scope of Services
Plus 963 is a travel & tourism organizer coordinating services provided by third-party partners (hotels, transport, guides, venues, etc.). We act with care in selecting partners but do not operate their services directly unless expressly stated.
3) Quotes, Bookings & Payments
- Quotes: Non-binding until written confirmation and payment of the stated deposit.
- Deposits & Balance: A deposit may be required to secure dates/services. The remaining balance is due by the deadline on your invoice.
- Prices: Quoted in the currency shown. Bank/card fees, exchange differences, local city taxes, or resort fees may apply.
4) Cancellations & Refunds
- Client cancellation: Written notice is required. Supplier policies (airlines, hotels, balloons, events, etc.) govern refundability. Non-refundable items will be stated on your invoice or program.
- No-shows/late changes: May forfeit amounts paid. Date changes are subject to availability and supplier terms.
- Refund timeline: Where eligible, refunds follow supplier processing times less non-recoverable costs and admin fees if applicable.
5) Visas, Residence & Travel Documents
We provide checklists and coordination as available, but approvals are not guaranteed by any agency. You are responsible for valid passports, visas, residency permits, entry requirements, health insurance, and compliance with border regulations.
6) Health, Safety & Special Requirements
Please inform us in writing of mobility, dietary, or medical needs before booking. Adventure or outdoor activities may carry inherent risks; participation is voluntary and at your discretion. Always follow local laws and guide instructions.
7) Changes by Plus 963
We may adjust itineraries for operational or safety reasons (e.g., weather, events, route updates). Equivalent or better alternatives will be sought where possible.
8) Liability
To the fullest extent permitted by law, Plus 963 is not liable for any indirect, incidental, or consequential loss, or for acts/omissions of third-party suppliers. Our maximum aggregate liability shall not exceed the total paid to us for the affected portion of services.
9) Force Majeure
Events beyond reasonable control (e.g., natural disasters, epidemics, strikes, conflicts, airspace closures) may impact services. In such cases, refunds/changes are subject to supplier policies and feasibility.
10) Complaints & Support
Report any issue immediately during travel so we can assist. Post-trip feedback should be submitted within 10 days of return.
11) Privacy
We collect the minimum data required to operate your trip. Personal data may be shared with suppliers strictly for service delivery. See our Privacy Policy for details.
12) Intellectual Property
All website content, itineraries, and materials by Plus 963 remain our intellectual property and may not be reproduced without permission.
13) Governing Law
These terms are governed by applicable local laws where Plus 963 is registered, without prejudice to mandatory consumer protections that may apply in your country of residence.
14) Contact
Plus 963 — Istanbul HQ
Support: [email protected] | WhatsApp/Phone: +90 538 026 53 55