1) Who We Are
Plus 963 is a travel & tourism organizer operating primarily in Türkiye and Syria. This Privacy Policy explains how we process personal data when you contact us, request an itinerary, or use our services and website.
2) Data We Collect
- Contact data: name, email, phone/WhatsApp.
- Trip details: travel dates, destinations, preferences, group size, rooming needs.
- Identity & documents (optional/when required): passport details, visas/residence documents, invitations, translations.
- Payment info: handled via secure providers; we do not store full card numbers on our servers.
- Technical data: IP, device, browser, general location, cookies/analytics.
3) How We Use Your Data (Purposes)
- Plan, quote, and operate your trip (tours, hotels, transfers, visas/residence support, events/MICE, Umrah).
- Communicate with you (itinerary updates, support).
- Comply with legal obligations (invoicing, records, border rules).
- Improve our services and website (analytics and quality control).
4) Lawful Bases
We rely on one or more of the following: contract (to provide services), consent (e.g., optional marketing), legitimate interests (service improvement, fraud prevention), and legal obligation (tax/records).
5) Sharing with Third Parties
We share only what is necessary with trusted partners to deliver your services: hotels, transport providers, licensed guides, event venues, visa/translation offices, insurance issuers, and payment processors. We require appropriate safeguards and confidentiality.
6) International Transfers
Because travel is cross-border, your data may be transferred to/processed in other countries. We take reasonable steps to ensure protections consistent with applicable laws.
7) Website preferences
This frontend uses local storage only to remember your color-mode preference. It does not include analytics or advertising trackers. The inquiry form prepares a draft on your device; it does not submit or store contact details. Opening an email or WhatsApp link takes you to a separate service governed by its own privacy practices.
8) Data Retention
We keep data only as long as needed for the purposes above—typically for the trip lifecycle plus applicable legal retention periods (e.g., tax/records). Non-essential copies are minimized or anonymized.
9) Your Rights
- Access, correction, deletion, restriction, portability (where applicable).
- Withdraw consent at any time (for consent-based processing).
- Object to processing based on legitimate interests/marketing.
- Lodge a complaint with a supervisory authority where applicable.
10) Security
We implement reasonable administrative, technical, and physical safeguards. No method is 100% secure; we continually improve our measures.
11) Children
Our services are intended for adults. For bookings that include minors, a parent/guardian should provide necessary data and consent.
12) Contact Us
For privacy requests or questions, contact Plus 963:
Email: [email protected] | Support: [email protected] | WhatsApp/Phone: +90 538 026 53 55
13) Updates
We may update this policy from time to time. Material changes will be highlighted on this page. Last updated: 05 Nov 2025.